Call Audit grades every recording against the signals that separate real conversations from noise — giving leadership an evidence-based view of rep performance, not a self-reported one.
Bulk-load recordings in any common format. Dates parse from filenames; batches spanning multiple months are segmented and archived automatically — no manual triage required.
Every batch is bound to a named rep and team before analysis begins. There are no anonymous rows anywhere in the system — every call, every flag, every exclusion is traceable back to a person.
Each recording is transcribed and scored against deterministic signals. No opinion, no black box — every flag cites the exact measurement that triggered it, with a reference timestamp in the transcript.
Flagged calls surface with a plain-English reason and severity score. Every exclusion is reviewable, reversible, and recorded — so managers can audit the audit.